Digital minister Gobind Singh Deo says Malaysia’s business-friendly policies and the strengthening of the ringgit against the US dollar has contributed to the positive outlook.
Digital minister Gobind Singh Deo is confident that the digital economy will meet, or even exceed, the projected 25.5% contribution to Malaysia’s gross domestic product (GDP) by the end of 2025.
He said Malaysia’s business-friendly policies and the strengthening of the ringgit against the US dollar have contributed to the positive outlook on the economy, further encouraging the inflow of investment funds.
“Thus, the shift from the contact centre agenda towards customer experience through digitalisation and innovation is extremely necessary.
The call centre industry will play a huge role in boosting Malaysia’s digital economy,” he said at a dinner of the Contact Centre Association of Malaysia in Kuala Lumpur, Bernama reported.
The minister said there are several existing initiatives in place, such as the Malaysia Digital initiative that offers fiscal and non-fiscal incentives to new and existing companies to expand their operations in Malaysia.
He said the contact centre industry could explore or expand operations in the newly launched Forest City special financial zone which would provide special tax breaks and incentives designed to develop the zone into a preferred regional financial hub.
On the talent front, Gobind said there’s the MD Workforce initiative, a fully incentivised training programme to encourage locals to acquire the right digital skills that are in high demand.
Gobind also highlighted the Premier Digital Tech Institutions initiative, which brings together key players from industry, universities, and other educational institutions to bridge the gap between industry demand and local talent supply.
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